Quality care is the key to a positive patient experience and at Epping Surgery Centre. We are extremely proud of the patient care we provide and constantly work to improve it. To check that we are delivering the quality of service we aim for, we ask for feedback from our patients. We track responses to the patient satisfaction surveys on an ongoing basis through an independent healthcare company, Quality Performance Systems (QPS) Benchmarking. The survey offers each patient the chance to rate his or her experience with our centre.
The graph below shows that our hospital achieved an overall patient satisfaction of 91%. These are excellent and compelling results demonstrating the quality of patient care we provide.