The Epping Surgery Centre as a centre of excellence is committed to providing the best possible healthcare and outcome for its patients. The centre has a commitment to the Privacy Act and Principles and the Australian Charter of Healthcare Rights. An integral part of providing this standard of care is ensuring that patients are aware of their rights and responsibilities.
The Epping Surgery Centre is a privately owned and operated medical facility, in which the rights of patients are guarded under State and Commonwealth laws.
Patients of the Epping Surgery Centre have the right to:
Privacy, dignity and respect
Access healthcare relevant to their needs
Receive safe and high quality care
Confidentiality of personal and medical information
Be informed about our facilities, services, treatment, options and costs in a clear and open way
Comment on their care and have their concerns addressed
Referrals to other services
Participation in the planning of their care
Patients of the Epping Surgery Centre have a responsibility to:
Provide accurate and personal information
Follow all instructions given by doctors and nursing staff
Respect the rights of other patients
Provide health fund details prior to admission or alternatively, provide full payment on admission